FAQ & Site Info
USPS, FedEx and UPS.
Rocket Buy will accept returns for unused products that are normally stocked within 1 year from the time that the order was shipped. If a product is returned within 14 days of the original ship date you are eligible for a refund to the original payment method used. Any returns made within the remaining return policy time frame will qualify for an Rocket Buy in store credit refund only. The customer is responsible for the return shipping costs and fees. All new/unused products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc. A restocking fee may be applied to any returned item that is not regularly stocked, or any order returned after 14 days.