Terms of Service

These terms and conditions of use (the "terms") set forth the terms on which Rocket Buy (the "company," "we," "our" or "us") provides you access to this web site ("Rocket Buy") and our services. Read the following terms and conditions carefully before using this site. By using or accessing this site, you acknowledge that you have read these terms of use ("agreement"), and that you accept and will be bound by the agreement. If you do not agree to these terms, you may not access or otherwise use Rocket Buy.
• The online parts catalog is to be used as a reference guide and does not always reflect the accuracy, pricing, availability or stocking status of parts. Although the majority of the data in the catalog is correct, there can be discrepancies in part numbers, part descriptions, and pricing due to monthly manufacturer updates and data available. This is especially true for newer vehicles and M models. By providing your vin, we guarantee the ordered items will fit your factory vehicle and options. We'll check and change all parts to the vin you include. If a vin is omitted, we take no responsibility for the accuracy of your order --- PLEASEALWAYS INCLUDE YOUR VIN SO WE CAN SOURCE YOU THE CORRECT PARTS. PLEASE ALSO NOTE IF YOU'RE PURPOSELY ORDERING PARTS NOT ORIGINALLY FOR YOUR VIN AND OPTIONS....OR OMIT THE VIN # IF YOU'RE SURE OF THE PARTS YOU'RE ORDERING.
• We reserve the right to make changes to part numbers and pricing depending on manufacturer data. Some items have very little, if any mark-up (oils, fluids, upholstery parts, nav discs, special tools, certain electronic parts, etc), and discounting our typical 20%+ would result in selling below our cost. In these situations, price changes will require customer approval. We'll update the status of your order with a comment explaining the price change. You'll have to log into your account and 'approve' or 'not approve' this change in order for us to proceed with your order. No charges can or will be made to your card until a decision is made.
• Prices, promotions, styles, and availability may vary. Our retail parts dept does not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered or reported, and Rocket Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted through our site.
• Always include your vin number when ordering parts or accessories. We take no responsibility for incorrect part(s) if a vin number is not included with your order. Our factory trained parts advisors will double check the accuracy of your order with your vin and change the parts to the correct ones for your vehicle. Also be sure to include a note in the customer comments section when ordering for multiple vehicles when only one vin number is provided. Please be sure to note if you're putting something on your vehicle that doesn't originally come on it, or is a different color that what is original equipment so we know not to change it to the correct part per the vin for you.
• An important item to note when ordering parts is: Driver's side is "left" and Passenger's side is "right"!
• Be sure to include any special instructions in the customer comments section.
• By ordering through our site you agree to our terms, policies, and conditions listed throughout our website. Orders can not be cancelled once placed. Under extreme circumstances we may allow an order cancellation however the 20% restocking fee will apply. All returns must be approved by us first and will be charged a 20% restocking fee.
• We here at Rocket Buy take your privacy seriously and understand that privacy concerns are very important to our customers. We are committed to protecting your personal privacy and we will never sell or distribute your private or personal information to any other parties. We follow strict procedures and maintain electronic safeguards to ensure the protection of your personal information. All personal information submitted through our website is protected by user authentication procedures and updated encryption technologies. Your information is only accessible by our authorized Rocket Buy staff who are required by law to keep your information secure.
• By creating an account on our site and providing your email, you give us permission to send periodic email announcements regarding new products, specials, promo's, etc. If you no longer wish to receive these emails, simply click the 'unsubscribe' link in the email.
• Shipping charges (unless Free) are calculated per the posted flatrates and pre-calculated flatrates in our shipping policy. See Shipping Policy for full info. Your shipping charge will be updated to the posted flatrates if the incorrect shipping option is selected. By ordering through our site, you agree to the terms in our Shipping Policy; please read the information we present prior to ordering. We will not be liable for compliance with our shipping policy, nor subject to credit card chargebacks if your shipping charges are updated to the posted rates.
• Our system is setup for you to create an account so you can log in at anytime and check the status of your order. It is YOUR responsibility to check the status of your order. We will update this status as soon as new information is available, and we will send you important messages regarding your order through this portal...PLEASE CHECK THE STATUS OF YOUR ORDER BEFORE INQUIRING. Orders can NOT be cancelled after they are placed - please follow the return policy on the site to initiate a return.
• The accuracy and reliability of the content on Rocket Buy is not guaranteed. The content from or through Rocket Buy is provided "as is" and all warranties, either expressed or implied are disclaimed including, without limitation, non-infringement, merchantability or fitness for a particular purpose. We assume no liability for any errors, bugs, viruses, omissions or other problems with the content on Rocket Buy. To the fullest extent of the law, we make no representations or warranties of any kind whatsoever with respect to the content on Rocket Buy or the materials, information and functions made accessible by the software used or accessed through Rocket Buy for any products or services or hypertext links to third part sites, or for any breach of security associated with the transmission of sensitive information through Rocket Buy or any further linked site. We do not guarantee continuous, uniterrupted or secure access to Rocket Buy, and operation of Rocket Buy may be interfered with by numerous factors outside of our control.
• In no event are we liable for any special or consequential damages that are directly or indirectly related to the use of, or the inability to use, the services on Rocket Buy, software or printed materials, even if we have been advised of the possibility of such damages. Some states do not allow the exclusions or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.
• Buyer and Seller shall indemnify, defend and hold us harmless and our employees, agents, successors, officers and assigns, from any and all suits, losses, claims, demands, liabilities, costs and expenses (including reasonable attorneys' fees and paralegal fees) that we may sustain or incur, arising from or out of a respective: (i) Buyer's or Seller's failure to comply with any applicable laws and/or regulations; (ii) Buyer's or Seller's breach of any of its obligations set forth in these Terms; or (iii) Buyer's or Seller's use of Rocket Buy.
• Rocket Buy works to protect consumer information that we collect against unauthorized access, disclosure, alteration or destruction. Efforts include, but are not limited to, the use of a secure server software, passwords and credit card encryption and information access limitations. We agree to adhere to all applicable Unites States federal and state laws and industry practices relating to the collection and use of personal information from Rocket Buy visitors.
• We reserve the right to change, suspend or discontinue any aspect of Rocket Buy at any time, including the availability of any of Rocket Buy features, database, or Content. We may also impose limits on features or restrict access to certain areas of Rocket Buy. The Terms may be amended at any time by posting amended terms on Rocket Buy. The amended terms shall be effective immediately upon posting to Rocket Buy.
• We may terminate user access or suspend any user's access to all or part of Rocket Buy without notice for any conduct that we, in our sole discretion, believe violates any applicable law or is harmful to us, or if such party is found to have engaged in fraudulent activity in connection with Rocket Buy.
• You agree that any information provided by you and the sale of any products through Rocket Buy: (i) shall not be fraudulent; (ii) shall not infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (iii) shall not violate any law, statute, ordinance or regulation; (iv) shall not be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (v) shall not be obscene; and (vi) shall not contain any viruses, Trojan horses, worms, time bombs, or other disabling devices that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
• You agree that you may not use any device, software or routine to interfere or attempt to interfere with the proper working of Rocket Buy. You may not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You may not disclose your password to, or share your password with, any third parties. You may not use your password for any unauthorized purpose.
• The services provided for on Rocket Buy are available only to individuals who can form legally binding contracts under applicable law. We may refuse our services to anyone at any time in our sole and absolute discretion.
• All custom material on our site (including but not limited to: pictures, descriptions, wordage, logos, banners, etc.) are owned by Rocket Buy and may not be reproduced, distributed, transmitted, displayed, or otherwise published without the prior written permission of Rocket Buy. (email rocketbuy@outlook.com to ask permission)
• Rocket Buy will not engage in and will not assist with any illegal export or re-export of any products purchased from Rocket Buy. If the Buyer intends to export or re-export an item after receipt from Rocket Buy., it is the Buyer's responsibility to obtain all necessary licenses and comply with all requirements of applicable laws, regulations and policies administered by the United States Government. We will not devalue or misdeclare any information for customs/exporting. Any parts taken outside the US are not eligible for resale.